Refund Policy

We design our refund policy to bring you peace of mind whenever you shop with us. We hope you love every item you receive, and we understand that sometimes an item may not fit your expectations. This policy explains the conditions and process for requesting a refund.

All transactions are processed in USD. If you are not satisfied with your purchase, you may submit a return request within 60 days after receiving your package. All items being returned must stay in unused condition, with original packaging intact. Any items that show signs of heavy wear, damage caused after delivery, or missing parts may not be eligible for a refund.

Before sending items back, you must contact our team through the Contact Us page to submit your return request. Please prepare your order details and clear photos of the items when you reach out. Our team will confirm whether your return qualifies and share the return instructions with you. Do not send back items without prior confirmation from our support team.

Once we receive and inspect your returned package, we will start your refund process. Refunds will be processed within 5 to 10 business days. Funds will be returned to the original payment method you used at checkout. The actual time it takes for the money to show up in your account depends on the processing schedule of your payment provider, and this timeline is outside of our control.

For items that arrive damaged, defective, or incorrect due to our shipping preparation, you can also apply for a refund or replacement. Please contact us promptly after receiving the package and provide visual proof of the issue. We will review your case and arrange a suitable solution for you.

Our free shipping benefit covers the initial delivery of your order. Return shipping costs for sending items back to us are the responsibility of the customer unless the issue comes from our side, such as wrong items, factory defects or shipping damage.

Custom or personalized items are not eligible for refund unless the product arrives defective or damaged. We will clearly mark these types of items on product pages.

If you have already received a refund, you will not receive additional compensation for the same order. We reserve the right to refuse refund requests that do not meet the requirements stated in this policy.

If you have questions about this refund policy or need help with your return request, please visit our Contact Us page to get in touch with our support team.