Shipping Policy

Our Promise to You

Shipping is one of the most important parts of the shopping experience, and we want it to feel effortless from the moment you place your order to the moment your package arrives at your door. This shipping policy explains exactly how we prepare, dispatch and deliver your items, so you always know what to expect.

We are proud to offer free worldwide shipping on every order — no minimum purchase required, no hidden fees, and no surprise charges. On top of that, we cover all customs duties and taxes associated with your order. That means the price you see at checkout is truly the price you pay. When your package arrives, you will never be asked to pay extra for customs, import taxes or delivery handling fees. We take care of all of that for you.

Order Processing

All prices on our site are clearly displayed in USD, so you can shop with a straightforward, easy-to-understand currency no matter where you are located.

Once you successfully place an order, our team begins preparing your items right away. Orders are typically packed and handed over to the carrier within 1 to 3 business days. Business days refer to Monday through Friday, excluding public holidays.

During busy shopping seasons, processing may occasionally take a little longer than usual. If there is ever any delay beyond the standard window, our team will notify you promptly and keep you updated throughout the process.

Delivery Timeline

After your order is shipped, packages are expected to arrive at your delivery address within 6 to 12 days. This estimated window applies to most destinations around the world and reflects typical international shipping times.

The exact delivery time can vary depending on a few factors, including:

We do our best to keep the estimated window accurate, and we work with reliable carriers to make sure your package is handled carefully and delivered as quickly as possible.

Worldwide Free Shipping

Free shipping is available on all orders, worldwide. There are no order minimums, so whether you are ordering a single item for yourself or a full collection for your family, you enjoy free delivery either way.

We believe shipping should never be a barrier to getting the reliable drinkware you love. By offering free worldwide shipping on every order, we make it simple and affordable for customers in every corner of the globe to shop with confidence.

Customs, Duties and Taxes

International orders sometimes bring concerns about customs fees, and we want to remove that worry completely.

For every order we ship, we cover all customs duties and taxes on your behalf. You will not be responsible for paying import duties, customs clearance fees or any additional taxes when your package arrives. We handle the customs process for you, so your package reaches your door without any extra charges.

Should any customs or import fee arise on a shipment, our team takes care of it as part of our commitment to transparent, hassle-free pricing.

Order Tracking

As soon as your order is shipped, we will provide you with a tracking number and details about how to follow your package's journey. Tracking allows you to see where your order is at each stage of delivery, from the moment it leaves our warehouse until it arrives at your address.

If you have any questions about your tracking information or need help locating the current status of your package, our team is happy to assist. Simply reach out to us through the Contact Us page and share your order reference number, and we will help you get a clear picture of where your order stands.

Delivery Address and Order Accuracy

To make sure your package arrives smoothly, please confirm that your shipping address is complete and accurate when you place your order. A correct address with the right postal code and contact details helps the carrier deliver your items without delay.

If you notice a mistake in your shipping address after placing an order, please contact our team as soon as possible. We will do our best to update the details before the order is dispatched. Please note that once an order has been handed over to the carrier, address changes may no longer be possible.

Failed Delivery and Return to Sender

If a package cannot be delivered and is returned to us, we will reach out to you to arrange a solution. This may happen when a delivery address is unreachable or a package is not collected within the carrier's holding period.

If your order is returned to us due to an address issue, an incorrect address, or failure to accept delivery, we will contact you to discuss next steps. Depending on the situation, we may offer to reship your order or provide an alternative arrangement. We always aim to resolve these cases fairly and find a convenient outcome for you.

Damaged, Missing or Delayed Packages

We understand how disappointing it is when a package does not arrive as expected. If your order arrives damaged, or if your package is significantly delayed or missing, please contact our customer service team through the Contact Us page. Include your order reference number and any relevant details, and our team will investigate the shipment and work with the carrier to resolve the issue as quickly as possible.

For damaged items upon arrival, we may request photos to verify the condition and will arrange a replacement or refund according to our refund policy.

Contact Us

We are always here to help. If you have any questions about this shipping policy, about the status of your order, or about delivery to your region, please don't hesitate to reach out. Visit our Contact Us page to connect with our team, and we will respond with the support you need.

Thank you for shopping with us. We look forward to bringing reliable insulated drinkware — and worry-free delivery — straight to your door.